Table of Contents
- Information collected
- How will Information be used
- Disclosure of Information to Others
- Protection and Security Information collected by the Website
- Retention of Personal Information
- Governing Law and Jurisdiction
3. Information collected
3.1. Personally identifiable information:
Personally Identifiable Information means any information that may be used to identify an individual, including but not limited to the following:
(a) Information about your personal identity inter alia as name, age, sex, facial recognition etc.
(b) Your contact details such as your address, postal code, telephone or mobile number and facsimile;
(c) User ID information such as your username, email address and other security-related information used by you in relation to access and use our website and content, user ID of social networks etc. However, the password of your account with the website shall automatically get saved in our server when you create an account or register with the website which shall not be accessed by the company unless desired under any legal obligation.
(e) Any other data which may fall under the definition of Personal Data or Sensitive Personal Data under the applicable laws.
The aforementioned shall collectively be referred to as “Personal Information”. Personal information will also include any personally identifiable information provided by you in any form during any interaction or communication with us through the website.
When you use our website, we collect, transfer and store your personal information in order to record, support and facilitate Your participation in the activities you select, track your preferences, to notify you of any updated information and new activities and other related functions offered by us, keep you informed about latest content available on the website, special offers, and other products and services, to assist you with customer service or technical support issues, to follow up with you after your visit. For the aforesaid purpose, we only collect such personal information that we consider relevant to understand you or your interests.
3.2 Information we collect during access and use of the Website:
Apart from any personal information provided by you, we may also collect certain non-personal and/or technical information through third-party sources, platforms (such as social networking websites, databases, online marketing firms, and ad targeting firms) and other channels.
3.3 Information we collect from other sources:
We may access information about you from third-party sources and platforms (such as social networking websites, databases, online marketing firms, and ad targeting firms), including:
(a) If you access third-party social networking services (such as Facebook, Twitter) regarding the us, we may collect, personal contact information and/or any personal data that is part of your profile on a third party social network (e.g. Facebook) and that you allow that third party social network to share with us (e.g. name, email address, gender, birthday, city, profile picture, user ID, friend list). You can learn more about the data that we may obtain about you by visiting the privacy policies on the website of the relevant third party social network.
(b) Demographic data, such as age range, gender, and interests;
(c) Advertisement interaction and viewing data, such as ad click-through rates and information about how many times you viewed a particular ad; and
(d) Unique identifiers, including mobile device identification numbers that can identify the physical location at the point of access in accordance with applicable law.
Please note that the Website may combine the information that we collect with information we obtain from third-party sources.
Sometimes this data can be shared with partners who help us deliver ads to you on website not controlled by us.
The aforementioned information herein collected by us under clause 3.1, 3.2 and 3.3 are collectively referred to as “Information”.
4. How will Information be used
We use the Information to understand your needs and accordingly facilitate our services and route you through the relevant information that meets your need. We do not sell, rent, trade or exchange any personally identifying information of our users. We may provide the Information to our affiliates and service providers under contract (such as customer care, data analytics) to support the operation of the website and our services. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses.
4.1 Technical and functional management
We use technical data such as your IP address to help diagnose problems and resolve issues related to functionality of the Website.
4.2 Improvement of Website
We aggregate and analyze the Information that we collect and may use the same to monitor and analyze use of the website, to increase our website’s functionality, and to better tailor our content and design to suit our users’/visitors’ needs so as to provide them with a smooth, efficient, safe and customized experience while using the website.
4.3 Request Fulfillment & to improve customer service
We may also use the Information that we collect to fulfill your requests for products, services, and information, which helps us respond to your customer service requests and support needs, more efficiently. For example, we may use your contact information to respond to your customer service requests or to enable you to participate in features on the website such as surveys, polls, sweepstakes, and message boards. We may also use information in the aggregate to understand how our users as a group use the services and resources provided on our website and use feedback you provide to improve our products and services.
Further, we use the Information to resolve disputes; troubleshoot problems; measure consumer interest in the services provided by us, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our user agreement, and in general to improve the users experience.
4.5 Email Communications w.r.t Marketing and Newsletters etc.
We may use the Information that we collect to send you e-mail communications, such as editorial updates, information about your account or changes to the Website, newsletters, marketing and promotional messages about our own or our marketing partners’ products and services that may be of interest to you. It may also be used to respond to your inquiries, questions, and/or other requests. If you signed up for one of our email newsletters, we will also send you the newsletters that you requested. If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via Our Website.
In addition to the uses identified above, we may use the Information that we collect for any other purposes disclosed to you at the time we collect your information.
5. Disclosure of Information to Others
5.1 Legal Requests and/or Compliance with Applicable Laws
We cooperate with law enforcement and regulatory inquiries, as well as other third parties to enforce laws, such as intellectual property rights, fraud and other rights, to help protect you and the community. Therefore, in response to a verified request by any statutory authority including but not limited to law enforcement agency or other government officials relating to a criminal investigation or alleged illegal activity, we may (and you authorize us to) disclose, as per the applicable laws, some of your personal information as are reasonably necessary to respond/comply with the statutory mandate including but not limited to court orders or other legal process. We may access, use, transfer or disclose your personal information to third parties such as government or law enforcement authorities or private parties, if it is legally and statutorily required to do so under any of the following conditions:
i. To satisfy any applicable law, rule, regulation, governmental requests or legal process.
iii. To secure our systems.
iv. To respond to claims that an advertisement, posting or other Content violates the rights of a third party.
v. To protect the rights, property or personal safety of the Users and the public in general for any reason.
vi. To detect, prevent or otherwise address fraud, security or technical issues.
vii. To prevent or stop activity we may consider to be, or to pose a risk of being, an illegal, unethical, or legally actionable activity.
5.2 Other Corporate Entities
5.3 Internal Service Providers
5.4 With Users’ explicit consent
We do not sell or rent users’ personal information to third parties for their marketing purposes, but with your explicit consent, we may disclose users’ personal information (i) to other registered users of the Website for the purpose of facilitating the communications and transactions, if any, amongst the users (ii) to third parties for their marketing and advertising purposes; (iii) to send you promotions, notifications, or other services. However, the users have the right to opt-out of receiving marketing communications about the company/website.
6. Protection and Security Information collected by the Website
We have physical, electronic, and procedural safeguards that comply with the laws prevalent in Nepal to protect personal information about you and, accordingly, we take appropriate security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our website in compliance with the provisions of the Nepal Government Rules, to ensure the protection and preservation of your privacy. In addition to the above, we, on best endeavor basis, try to limit access to personal information of our users to only such users who we believe reasonably need to come into contact with that information to provide products or services to you. However, no data transmissions over the Internet can be guaranteed to be 100 percent secure. Consequently, we cannot ensure or warrant the security of any information you transmit to us and you understand that any information that you share is done at your own risk.
7. Retention of Personal Information
You expressly understand that under no circumstances, including, but not limited to, negligence, shall we be liable to you or any other person or entity for any direct, indirect, incidental, special, or consequential damages, including, but not limited to damages for loss of profits, goodwill, use, data or other intangible losses, resulting from circumstances, including but not limited to: (i) unauthorized access to or alteration of Information; (ii) any unauthorized access to or use of our secure servers and/or any and all Information stored therein.
9. Governing Law and Jurisdiction