Privacy Policy

This Privacy Policy (“Privacy Policy”) is intended to provide users of this website or other sites of the Company (defined hereinafter) collectively referred to as “Website” with clear and complete information about the data and information that the Company collects in connection with usage of the Website by the users and the way that data and information are stored and used.

This Privacy Policy applies to the Website and the services available through the Website which is owned, hosted and maintained by Continental trading Private Ltd., and its affiliates (“the Company” or “We” or “Us” or “Ourselves”) having its registered by Government of Nepal. All the content provided on the Website is general content for informational purpose only. We are committed to protect the privacy and information of the users who use the Website (“User” or “Users” or “You”). This Privacy Policy outlines the usage policies and practices that apply to the Website and also sets forth what all information and/or database the Website gathers (categorized as mandatory or optional) and how we collect, use, hold, share and protect such information collected from the Users of the Website.

Please review the Privacy Policy carefully so that you understand our privacy practices. In case you have any queries or concerns regarding this Privacy Policy, you should contact us by email at (dummy email).

Table of Contents

  1. Acceptance of terms of the Privacy Policy by the Users
  2. Scope of the Privacy Policy
  3. Information collected
  4. How will Information be used
  5. Disclosure of Information to Others
  6. Protection and Security Information collected by the Website
  7. Retention of Personal Information
  8. Indemnification
  9. Governing Law and Jurisdiction
  10. Changes in this Privacy Policy

1. Acceptance of terms of the Privacy Policy by the Users

This Privacy Policy is applicable on you when you access and use the website. By using the website, you signify your acceptance of the privacy policy and expressly consent to our collection, use, disclosure, and retention of your personal information as described in this Privacy Policy. If you do not agree to this Privacy Policy and/or to our processing of your data/information in the manner outlined in this Privacy Policy, please do not use this website or submit any personal data to us. Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this privacy policy periodically. Your continued use of the website following the posting of changes to this privacy policy shall be deemed your acceptance of those changes.


2. Scope of the Privacy Policy

This Privacy Policy refers and applies only to the Website. Its main aim is to inform the Users of the way their personal data is collected and processed, providing relevant information to the User, as well as fixing the accessing conditions and the use of the Website.

3. Information collected

3.1. Personally identifiable information:

Personally Identifiable Information means any information that may be used to identify an individual, including but not limited to the following:

(a) Information about your personal identity inter alia as name, age, sex, facial recognition etc.

(b) Your contact details such as your address, postal code, telephone or mobile number and facsimile;

(c) User ID information such as your username, email address and other security-related information used by you in relation to access and use our website and content, user ID of social networks etc. However, the password of your account with the website shall automatically get saved in our server when you create an account or register with the website which shall not be accessed by the company unless desired under any legal obligation.

(d) Kia Nepal digital platforms use various third party analytical tools. These tools use cookies which are downloaded to your device when you visit the website in order to provide a personalized browsing experience, such as your Internet Protocol (IP) address, the time and number of your visits, pages you request, name of the internet service provider, the website or media that referred you to us etc. through the use of cookies which are small files stored on your web browser in order to optimize the design of the site provide personalized browsing experience and analyses side operations. Cookies enable us to track and aggregate user behavior data so that we may better target the interests of our users and enhance their experience on the Site. All information collected by third party cookies is aggregated and anonymous. By using our website user/s agree that these types of cookies can be placed on his/her device. User/s is free to disable/delete these cookies by changing his/her device/browser settings. However, some website features or services may not function properly without cookies. Kia Nepal is not responsible for cookies placed in the device of user/s by any other website and information collected thereto.

(e) Any other data which may fall under the definition of Personal Data or Sensitive Personal Data under the applicable laws.

The aforementioned shall collectively be referred to as “Personal Information”. Personal information will also include any personally identifiable information provided by you in any form during any interaction or communication with us through the website.

When you use our website, we collect, transfer and store your personal information in order to record, support and facilitate Your participation in the activities you select, track your preferences, to notify you of any updated information and new activities and other related functions offered by us, keep you informed about latest content available on the website, special offers, and other products and services, to assist you with customer service or technical support issues, to follow up with you after your visit. For the aforesaid purpose, we only collect such personal information that we consider relevant to understand you or your interests.

Personal information may also get collected and shared with third-parties if there is content from the Website that You specifically and knowingly upload, share or transmit to an email recipient, online community, or to the public, e.g. uploaded photos, posted reviews or comments, or information about you or anything posted by you that you choose to share with others through features which may be provided on our Website. Such uploaded, shared or transmitted content will also be subject to the privacy policy of the email, online community, website, social media or other platforms to which you upload, share or transmit the content.

3.2 Information we collect during access and use of the Website:

Apart from any personal information provided by you, we may also collect certain non-personal and/or technical information through third-party sources, platforms (such as social networking websites, databases, online marketing firms, and ad targeting firms) and other channels.

3.3 Information we collect from other sources:

We may access information about you from third-party sources and platforms (such as social networking websites, databases, online marketing firms, and ad targeting firms), including:

(a) If you access third-party social networking services (such as Facebook, Twitter) regarding the us, we may collect, personal contact information and/or any personal data that is part of your profile on a third party social network (e.g. Facebook) and that you allow that third party social network to share with us (e.g. name, email address, gender, birthday, city, profile picture, user ID, friend list). You can learn more about the data that we may obtain about you by visiting the privacy policies on the website of the relevant third party social network.

(b) Demographic data, such as age range, gender, and interests;

(c) Advertisement interaction and viewing data, such as ad click-through rates and information about how many times you viewed a particular ad; and

(d) Unique identifiers, including mobile device identification numbers that can identify the physical location at the point of access in accordance with applicable law.

Please note that the Website may combine the information that we collect with information we obtain from third-party sources.

Sometimes this data can be shared with partners who help us deliver ads to you on website not controlled by us.

The aforementioned information herein collected by us under clause 3.1, 3.2 and 3.3 are collectively referred to as “Information”.

4. How will Information be used

We use the Information to understand your needs and accordingly facilitate our services and route you through the relevant information that meets your need. We do not sell, rent, trade or exchange any personally identifying information of our users. We may provide the Information to our affiliates and service providers under contract (such as customer care, data analytics) to support the operation of the website and our services. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses.

We may also use the Information to provide contents and services that are targeted to your interests. By accepting Privacy Policy, You expressly agree to receive this communications/information’s.

4.1 Technical and functional management

We use technical data such as your IP address to help diagnose problems and resolve issues related to functionality of the Website.

4.2 Improvement of Website

We aggregate and analyze the Information that we collect and may use the same to monitor and analyze use of the website, to increase our website’s functionality, and to better tailor our content and design to suit our users’/visitors’ needs so as to provide them with a smooth, efficient, safe and customized experience while using the website.

4.3 Request Fulfillment & to improve customer service

We may also use the Information that we collect to fulfill your requests for products, services, and information, which helps us respond to your customer service requests and support needs, more efficiently. For example, we may use your contact information to respond to your customer service requests or to enable you to participate in features on the website such as surveys, polls, sweepstakes, and message boards. We may also use information in the aggregate to understand how our users as a group use the services and resources provided on our website and use feedback you provide to improve our products and services.

Further, we use the Information to resolve disputes; troubleshoot problems; measure consumer interest in the services provided by us, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our user agreement, and in general to improve the users experience.

4.4 Email Communications w.r.t Marketing and Newsletters etc

We may use the Information that we collect to send you e-mail communications, such as editorial updates, information about your account or changes to the Website, newsletters, marketing and promotional messages about our own or our marketing partners’ products and services that may be of interest to you. It may also be used to respond to your inquiries, questions, and/or other requests. If you signed up for one of our email newsletters, we will also send you the newsletters that you requested. If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via Our Website.

4.5 Enforcement:

We may use the information that we collect to prevent illegal activities, to enforce the Privacy Policy, and to otherwise protect our rights and the rights of Our Users.

In addition to the uses identified above, we may use the Information that we collect for any other purposes disclosed to you at the time we collect your information.

5. Disclosure of Information to Others

5.1 Legal Requests and/or Compliance with Applicable Laws

We cooperate with law enforcement and regulatory inquiries, as well as other third parties to enforce laws, such as intellectual property rights, fraud and other rights, to help protect you and the community. Therefore, in response to a verified request by any statutory authority including but not limited to law enforcement agency or other government officials relating to a criminal investigation or alleged illegal activity, we may (and you authorize us to) disclose, as per the applicable laws, some of your personal information as are reasonably necessary to respond/comply with the statutory mandate including but not limited to court orders or other legal process. We may access, use, transfer or disclose your personal information to third parties such as government or law enforcement authorities or private parties, if it is legally and statutorily required to do so under any of the following conditions:

i. To satisfy any applicable law, rule, regulation, governmental requests or legal process.
ii. To protect and/or defend and/or enforce Our Privacy Policy for online services or other policies applicable to any online services in case of potential violations.
iii. To secure our systems.
iv. To respond to claims that an advertisement, posting or other Content violates the rights of a third party.
v. To protect the rights, property or personal safety of the Users and the public in general for any reason.
vi. To detect, prevent or otherwise address fraud, security or technical issues.
vii. To prevent or stop activity we may consider to be, or to pose a risk of being, an illegal, unethical, or legally actionable activity.

5.2 Other Corporate Entities

We share much of our data, including Information about you, with our parent, affiliates, subsidiaries, and joint ventures that are committed to serving your online requests and related services, throughout the world. To the extent that these entities have access to your personal information, they remain bound by the existing Privacy Policy. As we continue to develop our business, we might sell or buy stores, subsidiaries or business units. In such transactions, Users’ Information generally is one of the transferred business assets but shall remain subject to the terms and conditions contained in this Privacy Policy.

5.3 Internal Service Providers

We may employ third parties services to facilitate or outsource one or more aspects of the business, product and service operations that we provide to you on the Website (e.g., search technology, discussion boards, bill collection, affiliate and rewards programs, and co-branded credit cards) and therefore we may provide some of your personal information to these internal service providers. These internal service providers’ are subject to confidentiality agreements with us and other legal restrictions that prohibit their use of your personal information for any other purpose except to facilitate the specific outsourced service. In the event of your direct involvement with the internal service provider, any additional information disclosed by you to them shall be subject to internal service provider’s own applicable privacy policy and the Website/Company shall not be responsible for the same.

5.4 With Users’ explicit consent

We do not sell or rent users’ personal information to third parties for their marketing purposes, but with your explicit consent, we may disclose users’ personal information (i) to other registered users of the Website for the purpose of facilitating the communications and transactions, if any, amongst the users (ii) to third parties for their marketing and advertising purposes; (iii) to send you promotions, notifications, or other services. However, the users have the right to opt-out of receiving marketing communications about the company/website.

6. Protection and Security Information collected by the Website

We have physical, electronic, and procedural safeguards that comply with the laws prevalent in Nepal to protect personal information about you and, accordingly, we take appropriate security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our website in compliance with the provisions of the Nepal Government Rules, to ensure the protection and preservation of your privacy. In addition to the above, we, on best endeavor basis, try to limit access to personal information of our users to only such users who we believe reasonably need to come into contact with that information to provide products or services to you. However, no data transmissions over the Internet can be guaranteed to be 100 percent secure. Consequently, we cannot ensure or warrant the security of any information you transmit to us and you understand that any information that you share is done at your own risk.

7. Retention of Personal Information

Unless specified otherwise in this Privacy Policy, we will retain your Information as permitted or required by applicable law. In some cases, even after cancellation of the user account, your Information may be retained for the purpose of legal and regulatory compliances, resolving disputes, concluding activities related to account cancellation, enforcing our agreements, Privacy Policy or for any other reason which may be deemed necessary. However, the Information of the user will get anonymized upon cancellation of user account except for the abovementioned purposes.

8. Indemnification

You agree and undertake to indemnify and hold harmless us, from and against any and all suit, dispute, actions, damages, costs and expenses, if any, of whatsoever nature, arising out of or in any way connected with this Privacy Policy, Information and/or your use or access of the website.

You expressly understand that under no circumstances, including, but not limited to, negligence, shall we be liable to you or any other person or entity for any direct, indirect, incidental, special, or consequential damages, including, but not limited to damages for loss of profits, goodwill, use, data or other intangible losses, resulting from circumstances, including but not limited to: (i) unauthorized access to or alteration of Information; (ii) any unauthorized access to or use of our secure servers and/or any and all Information stored therein.

9. Governing Law and Jurisdiction

You represent that you have accessed the website and have provided Information on your own initiative and are responsible for compliance with all applicable laws including, but not limited to, any applicable local laws. This Privacy Policy is governed by the laws of Nepal and the Apex Courts shall have exclusive jurisdiction.

10. Changes in this Privacy Policy

We reserve the right to make changes to this Privacy Policy at any time. Although we will post details of all changes made to the Privacy Policy on the website, however, the same can be changed without prior confirmation from you. We encourage you to visit the website from time to time to make sure you are aware of any changes and/or latest information on our privacy policies and practices. We shall not be liable for any damages you may suffer as a result of failure to provide you notice of any changes to this Privacy Policy as set forth herein.